SNAPI ALERT

A real-time unplanned outage alert

A NEW SAFEGUARD FOR LIFE SUPPORT CUSTOMERS

Increased Demand for Life Support at Home

More than 145,000 Australians rely on critical health equipment at home. Unplanned energy outages can mean the difference between life and death for a growing number of critical life customers.

An ageing population and increased out-of-hospital care models have resulted in sharp increases in Australians with special health needs and critical life support equipment at home.

A More Robust System is Required to Protect Life Support Customers

Meanwhile, a lack of adequate outage alert systems and understanding of Life Support Registers has contributed to tragic health consequences including death of life support customers.

Relevant News Stories: 

  • AER institutes proceedings against Origin subsidiaries for breaching life support obligations [News Link]

  • Jemena pays $795,468 in penalties for allegedly breaching distributor obligations designed to safeguard customers [News Link].

  • Essential Energy statement following customer death after power outage [News Link].

  • Family loses mother on life support during NSW power outage, calls for urgent change [News Link].

mINIMISING THE RISK OF UNPLANNED ENERGY OUTAGES

Australians currently experience an average 1.5 electricity outages, and 200 minutes without power each year.

If found in breach of distributor obligations, energy companies face hundreds of thousands of dollars in fines and reputation damage.

 

How We Help

The outage alert system from SNAPI helps to address energy distributor obligations and safeguard mechanisms designed to protect vulnerable energy consumers.

Detecting unplanned energy outages in real time, SNAPI Alert helps to avoid severe health consequences and even death.  Capable of instantly informing nominated contacts, including health professionals, next of kin and energy providers, SNAPI Alert triggers critical, life-saving action in response to unplanned outages.

 

Benefits

  • Protect vulnerable customers
  • Real-time unplanned outage alert
  • Seamless notification to emergency contacts
  • Informed restoration prioritisation
  • Optimise energy distributor obligations
  • Reduce reputation risk & damage